![]() Try these additional push troubleshooting steps: Have the Duo Mobile App open when you authenticate. Make sure your enrolled device has a mobile network or Wi-Fi connection. Please try the following to troubleshoot: There are several reasons this could be happening. Why have I stopped receiving push notifications from Duo Mobile? Why does the Duo Mobile App need to access my camera?ĭuo Mobile only accesses your camera when scanning a QR code during activation. For example, it would only consume 1 megabyte (MB) of data if you were to authenticate 500 times in a given month. How much data does a Duo Push request use?ĭuo Push authentication requests require a minimal amount of data - less than 2KB per authentication. See an introduction to Duo security and a demonstration of Duo Push in this short video: v=_T_sJXnSM98 If you have a smartphone or tablet, we recommend Duo Push, as it is quick, easy-to-use, and secure. What is the recommended multi-factor authentication method? It works with Duo security’s multi-factor authentication service to make your logins more secure. However, it is also possible to enrol a non-smartphone mobile device or landline to receive SMS passcodes or phone calls.ĭuo Mobile is a mobile application (app) that you install on your smartphone or tablet to generate passcodes for login or receive push notifications for easy, one-tap authentication on your mobile device. Having a smartphone makes for an easier and more secure experience with Duo. It’s also worth noting that the number that will be calling you will be (+353 1) 716 2700 which is the number for the IT Services Helpdesk.ĭo I need a smartphone or special data plan to use multi-factor authentication? We do not have a pound key on this side of the Atlantic, so it’s the # key for us. Please note the voice recording is Americanised and instructs users to press the pound key. Your phone will ring, you will need to answer it, listen to the recorded message and press the # on your phone keypad key to confirm the login is you. When choosing this method and following a successful login (username/password) you would select Call Me at the verification stage. And that’s it you logged in.Īnother option you can choose as you second factor verification step is known as CALLBACK.Ĭallback works with a landline or a mobile phone. Once you receive the text message (containing a 6 digit code) simply click on enter passcode and type in the code. SMS works following a successful login with your username and password and when prompted to verify it is you, you’ll need to click on Text Me. A replacement device will incur an additional charge.Īnother option you can choose as your verification step is known as SMS message. At the end of the battery life the unit must be replaced. A Hardware Token is a consumable item with an expected battery life of between 2 to 4 years.A staff member will be required to show a valid UCD Staff ID card in order to collect the token. Hardware tokens will be issued from the IT Centre in the Daedalus Building.There will be a cost of €35 per hardware token, charged directly to the School or Unit of the person requesting it.Important information about hardware tokens: A smart device will be the preferred verification device to complete authentication and securely access UCD systems. Most people will not want or need a token. No connection to the Internet is required. Pressing a button on the token generates the passcode. It is a battery-powered item that can be attached to your keychain and is sometimes called a key fob. You can register your smartphone as a tablet, and you will not be required to share your mobile number.Ī hardware token is a small device you carry that generates a 6-digit passcode that you type into the multi-factor prompt. Installing the Duo Mobile App does not mean you have to share your mobile number. The app is available to download from the app store on your device. UCD IT Services recommends using the Duo Mobile app as your second-factor authentication method. See the UCD IT Services Privacy Statement on Duo Mobile App Installing the Duo Mobile application will take up approximately 8MB of space on your mobile device.Push Verification works via Wi-Fi or mobile networks.Data usage to receive a 'Push Verification' is less than 2kb per Push.Camera access is only required during initial setup to scan a QR code from the enrolment email.The Duo Mobile App does not track your geographic location information.The Duo Mobile App is not a Mobile Device Management (MDM) tool.Every time you use the Duo Mobile App to complete your authentication, the University saves funds. The SMS and Callback authentication options generate additional operational costs to the University. IT Services is committed to reducing costs wherever possible. A Duo push uses cutting-edge, end-to-end encryption.
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